Extrata Refund Policy

At Extrata, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we offer refunds under the following conditions:

1. Eligibility for Refunds:

   1. Requests for refunds must be made within 3 business days of the purchase date.
   2. Credits must be unused if seeking a prorata refund of purchased credits.
   3. Proof of purchase is required to process any refund request.

2. Non-Refundable Items:

   1. Digital products or downloads once accessed.

3. Refund Process:

   1. To request a refund, please contact us at Support@extrata.io with your order details.
   2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   3. Approved refunds will be processed within a timely manner.

Important Disclaimer

The Chief Executive Officer of the Department of Primary Industries and Regional Development and the State of Western Australia accept no liability whatsoever by reason of negligence or otherwise arising from the use or release of this information or any part of it.

Copyright State of Western Australia (Department of Primary Industries and Regional Development) 2025